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    Ordering

    1) How do I place an order?

    We started Piece of Heaven to make gifting effortless. Simply select a gift from our handpicked finds, select your packaging, personalise the details and you’re done.

    We also have a thoughtfully curated range of ready to ship hampers that can be personalised and sent.

    2) Does my order ship as shown?

    Each Piece of Heaven that leaves our studio is completely made to order.

    It is created with great care and includes exactly what is requested. It comes in an elegant black or peach box, tied with a beautiful ribbon.

    We ship it inside a shipper box, so it stays neat and all there is to do is open and indulge!

    3) Is there a way to preview my custom designed note?

    Not as of today, but we are working towards making that happen soon.

    Meanwhile, we are happy to send you a screenshot of how your customised greeting will look if you email your order number to us at hello@pieceofheaven.co.

    4) Will you include an invoice in the gifts?

    We only email invoices and never include them inside our gift boxes, knowing that they are almost always a gift. However, due to government regulations it is mandatory to include invoice value on the shipping label.

    5) Can I create multiple hampers and ship them to different addresses?

    Absolutely, we believe everyone deserves a Piece of Heaven!

    Once you're done creating multiple hampers, there is a provision at checkout to enter various addresses.  

    6) Can I place large customised orders?

    Definitely - Whether it's a private party or a corporate event, we’ll help curate the perfect mix of products for your special occasion. For inquiries, please email hello@pieceofheaven.co

    7) How can I check the status of my order?

    You will receive an email confirmation with the tracking details, once your order is shipped.. If you are having trouble reading the emails or if you haven't received any updates, please drop us an email at hello@pieceofheaven.co or give us a call on +912249727400 (10 AM - 6 PM, Monday to Saturday).

    9) How can I change or cancel my order?

    If you need to change or cancel an order, please let us know as soon as possible! Give us a call or shoot us an email at hello@pieceofheaven.co

    If your order has already gone to print, it may be too late, but please let us know so we see what we can do best.

    Shipping & Delivery

    1) Is shipping included?

    Always, we started Piece of Heaven to keep gifting simple. Our prices are transparent and include packaging, shipping and taxes.

    2) How long does it take to deliver my order?

    Orders take 1-2 days to process and 2-6 days to ship, depending on the delivery location.

    If you order is urgent, give us a call on +912249727400 (10 AM - 6 PM, Monday to Saturday) and we’ll see what we can do best.

    3) What do I do if I need my gift to be delivered on a specific date?

    We’d love to help you make someone’s day. Just shoot us an email on hello@pieceofheaven.co and we can hold your gift until a specific day. If required, we can also add our matching ‘Only to be opened on ___ “ sticker on top of their package.

    4) Where do you ship?

    We only ship orders across India at the moment. We're working on the logistics to include international shipping soon. Meanwhile, we can ship internationally for an additional fee, on a case-by-case basis. So email us at hello@pieceofheaven.co and let’s surprise your loved ones across the globe.

    Returns

    1) What is your return policy?

    Anything you purchase on Piece of Heaven should arrive in pristine condition. If you feel that anything in your order is defective or damaged, please drop us an email at hello@pieceofheaven.co or give us a call on +912249727400 (10 AM - 6 PM, Monday to Saturday), within two days of receiving your order.

    Given the personalised nature of our gifts, all refunds will be on a case-by-case basis and issued as store credit.

    Billing

    1)What forms of payment do you accept?

    We accept Visa, MasterCard, Paytm, American Express and Net Banking. 


    If you have any other questions, shoot us an email at hellol@pieceofheaven.co. We are happy to help!

    We also reserve the right to cancel any order that circumstances deem necessary.